Jeff Tweedy, in How to Write One Song, writes, “In my opinion, it’s more important to be a good listener than to be a good musician. In fact, I wouldn’t separate the two. I think the best musicians are the best listeners.”
This is also true of spiritual directors, pastors, preachers, parents, plumbers, principals, psychologists, poets, presidents, programmers, police officers, pharmacists, physicians–anyone, really.
If you want to be great at something, start by opening your ears, softening your heart, and paying attention.