Michael Leas, stock controller, store number 351, Edna: My overnight crew, they’re just coming in, and it seems like they’re ready. They just ask me what I need them to do. I haven’t had very many complaints from the guys or anything. It’s been really nice. You can tell that they understand it’s not our fault; this is just something that’s happening.
Craig Boyan: We’re not in a super glamorous job. We have a lot of hard-working people doing hard jobs. But there’s a strong sense of pride at H-E-B. We describe ourselves as a purpose-driven company, and we’re at our best amid times of crisis. There’s a great sense among H-E-B partners that they’re doing what’s needed to take care of Texans, and that keeps the morale very high.
[ . . . ]
Tina James: It’s not lost on us that we are offering an essential public function, and it’s not lost on our partners, either. And they continue to come to work with a very positive attitude, and continue to serve above and beyond even their normal hours. That never ceases to amaze me. We are very fortunate in that H-E-B has a chief medical officer as well as a medical board, so we have resources at our fingertips to offer up medical advice and guidance to our partners. So we play a unique role in our partners’ lives that allows them to have some comfort and calm so they can turn around and take care of our customers.
[ . . . ]
Craig Boyan: The spirit of Texans and their treating H-E-B partners with the respect and pride that they do makes us feel fantastic. I drove by a church the other day in San Antonio that had a sign out front that said ‘Thank an H-E-B checker.” We’ve seen an outpouring of support for our partners and truck drivers that gives us a great sense of pride.
– Dan Solomon and Paula Forbes, in Texas Monthly, “Inside the Story of How H-E-B Planned for the Pandemic“
I don’t often give much thought to how food and other supplies are delivered and then made available by my local grocer. But I’ve been thinking about it more lately.